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Connectivity for Your Clients. Off Your Plate.
You run your clients’ IT. We source the circuit, install it, run it from our NOC and handle the carrier, so you never sit on hold with one again.
- One partner across national, regional and local carriers
- Installation and carrier issues handled by us
- 24×7 NOC
- Internet, Ethernet, SD-WAN and voice
1Partner across many carriers
Any addressSend it, and we compare carriers
24x7Network operations center
Up to 99.99%Availability, per our SLA
Who does what
| FiberFed | You | |
|---|---|---|
| Quoting | Compare the carriers that can serve the address | Send the address and what the client needs |
| Installation | Coordinate carriers and buildings, and turn up the circuit | Arrange site access with your client |
| Circuit problems | Our NOC works the ticket with the carrier | Open a ticket with us |
| Your clients | No part in your IT services | Keep the relationship and your IT services |
Three ways to source connectivity for clients
You can buy direct, use a broker, or partner with FiberFed. Here is what changes.
| Buy direct for each client | Use a broker | Partner with FiberFed | |
|---|---|---|---|
| Carriers | One account per carrier | Several carriers | National, regional and local carriers, and our own network |
| Installation | You coordinate each one | The carrier, with you coordinating | We coordinate the carrier and the building |
| When a circuit fails | You call the carrier | The broker passes on your ticket | Our NOC works it with the carrier |
| Your client relationship | Yours | Yours | Yours. We take no part in your IT services |
Four ways we deliver it
Your quote can show more than one, side by side.
Co-Managed Carrier Sourcing
The local telco or cable company's circuit, compared for your address, then installed, billed and supported by us, with fixed 5G backup where coverage allows.Cloud-Fabric
Your connection carried on FiberFed's own network, with Tier-1 upstreams and the regional Internet Exchange. See data center internet.Infrastructure Networks
A fiber build or licensed microwave where no carrier reaches, and private networks for schools, libraries and government.Check a client address
Finder shows which networks can reach a client site, and sends you a quote by email.
What you can offer
Internet
Dedicated internet with equal upload and download speeds.Hard-to-reach sites
Fiber builds and licensed microwave where no carrier reaches.Data centers
Multi-carrier connections for client environments in a data center.Service levels in writing
Each service is sold at a stated tier, and the SLA applies the same way however we source the access. Below the commitment you can claim a credit on that month’s charge.
| Tier | Monthly availability | How it is delivered | Target restoration |
|---|---|---|---|
| Business Fiber | 99.5% | Single circuit | 12 business hours from ticket |
| Enterprise Fiber | 99.9% | Single managed circuit with 24x7 NOC | 4 hours from ticket, 24x7 |
| Enterprise Fiber Diverse | 99.99% | Two physically diverse paths, where the building allows | 4 hours from ticket, with traffic on the surviving path |
How it works
- Talk to usTell us about your client base and how you want to work together.
- Send an addressWe compare the carriers that can serve it and come back with options.
- We installWe coordinate the carrier and the building, and turn up the circuit.
- We support itWhen a circuit has a problem, open a ticket. Our NOC works it with the carrier.
Common questions
How does billing work?
Ask us how billing can work for your business. We will go through it on the first call.
Can you quote several client sites at once?
Yes. Send the list, and we will quote it the way we do for multi-location businesses.
What if no carrier reaches a client site?
We can look at a fiber build or licensed microwave where the project makes sense.
Can my clients keep their current carrier?
Often, yes. Tell us who serves the site today. Where it makes sense, we quote the same carrier with our billing and support.
Have a client site in mind?
Send it to us, and we will compare the carriers that can serve it.
