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Your Business Phones, in the Cloud.
Phone service, video conferencing, chat, business SMS and file management in one application, delivered with your FiberFed connection. No phone system hardware to buy, install or replace.
- Our Elevate Softphone, or a handset, included with each licence
- Phone service integrated into Microsoft Teams
- Work from any device, anywhere
- 99.99% voice platform availability commitment
- Keep your numbers where your carrier and their status allow
- Installed, billed and supported by FiberFed
1 appVoice, video, chat and SMS
IncludedHandset or softphone with each licence
99.99%Voice platform availability
1Provider for phones and internet
Why move off your old phone system
| Traditional PBX | FiberFed UCaaS | |
|---|---|---|
| Hardware | Yours to buy, install, upgrade and replace | No phone system to buy. A handset or softphone comes with each licence |
| Adding users | Limited by the system you bought | Add licences as you grow |
| Working remotely | Often an add-on, if available | Any device, anywhere |
| Tools | Mostly voice | Voice, video, chat, business SMS and file management |
| Who you call | Your PBX vendor and your carrier | FiberFed |
Four ways we deliver it
Your quote can show more than one, side by side.
Co-Managed Carrier Sourcing
The local telco or cable company's circuit, compared for your address, then installed, billed and supported by us, with fixed 5G backup where coverage allows.Cloud-Fabric
Your connection carried on FiberFed's own network, with Tier-1 upstreams and the regional Internet Exchange. See data center internet.Infrastructure Networks
A fiber build or licensed microwave where no carrier reaches, and private networks for schools, libraries and government.Check the connection at your address
UCaaS rides on a FiberFed connection. Finder shows which networks can reach your address.
Already on a cloud phone system?
Moving makes the most sense when your phones and your connection are two separate problems. Here is how we compare with what businesses typically have today.
| Typical cloud phone app | Phone service from your cable or telecom company | FiberFed UCaaS | |
|---|---|---|---|
| Who runs the connection | Someone else | Usually the same company | FiberFed, from carriers we choose for your address |
| When calls go wrong | The app and the internet provider are separate tickets | One company, often separate business and voice support teams | One ticket to FiberFed, for the phones and the connection |
| Connection options | Whatever is already in the building | That company's own network | National, regional and local carriers compared for your address |
| Handsets and softphones | Often priced separately | Varies by plan | Our Elevate Softphone or a handset included with each licence |
| Microsoft Teams | Varies by provider | Varies by plan | Phone service integrated into Teams |
| Availability in writing | Platform only, if stated | Varies by plan | 99.99% voice platform, plus your connection at its own stated tier |
| Leaving later | Varies by contract | Varies by contract | No fee to release a number, and no port-out held up over a balance. Any charges owed stay payable |
What your team gets
Elevate Softphone
Our own softphone for calling from your computer or mobile device, with no desk phone required.Microsoft Teams
We integrate your phone service into Microsoft Teams, so your team can make and take calls where they already work.Phone service
Standard calling features and administrative access for each licence.Video and chat
Video conferencing and chat in the same application.Business SMS
Text with customers from your business number.File management
Share and manage files with your team.Two commitments, stated plainly
A call depends on the voice platform and on the connection carrying it, so each has its own commitment. See the Voice Services Rider.
| Voice platform | 99.99% monthly availability, with credits on a valid claim. |
|---|---|
| Your connection | Measured at its own SLA tier: Business Fiber 99.5%, Enterprise Fiber 99.9%, or Enterprise Fiber Diverse 99.99%. |
| What that means | Only Enterprise Fiber Diverse carries a 99.99% connection commitment. Voice over a single circuit is not a 99.99% end-to-end service. |
Pricing and options
| UCaaS | List rate of $27.99 per licence per month, including a handset or softphone, per the Managed Services Schedule. Your order form states your charges. |
|---|---|
| Your connection | UCaaS is an add-on to a FiberFed service, such as Dedicated Internet. Your quote covers both. |
| Have a PBX you want to keep? | SIP Trunking connects it to our network. |
| Analog lines | POTS Replacement replaces copper lines with an adapter. |
How it works
- Tell us your usersSend your address, how many users you have, and what you run today.
- We quote itYou get pricing for the phones and for the connection they run on.
- We move your numbersYou give us a letter of authorization and a current service record. A porting date is a target, not a commitment.
- Go liveYou record a location for each phone for 911, and your team starts calling.
Emergency calling (911)
Emergency calling works differently from ordinary telephone service. A 911 call may fail, reach the wrong authority or report the wrong address, including during a loss of power or internet, or if a phone has moved and its registered location was not updated.
You must keep a registered location current for every phone, tell your users about these limits, and keep another way to reach emergency services, such as a mobile phone. Before using a softphone away from its registered location, the user must update that location. Read Section 3 of the Voice Services Rider before you order.
Common questions
Do I need a desk phone?
No. Each licence includes a handset or a softphone, and our Elevate Softphone runs on your computer or mobile device.
Can you connect this to Microsoft Teams?
Yes. We integrate your phone service into Microsoft Teams. Tell us how your team uses Teams today, and we will include it in your quote.
Can I keep my phone numbers?
We accept a port where the losing carrier and the status of the number permit it.
Do I need FiberFed internet?
UCaaS is an add-on to an underlying FiberFed service, and it ends with that service.
Can I use my own carrier or SIP trunks?
No. FiberFed is the carrier for the service, and we do not support bring-your-own-carrier arrangements without a signed addendum.
Will my fax, alarm panel or card terminal work?
We do not certify or support alarm panels, fire alarms, elevator phones, point-of-sale or card terminals, medical monitoring devices or fax machines. Check each one with its vendor, and keep another connection where the device needs one.
Do you commit to call quality?
We commit to platform availability and to your connection tier. We give no separate commitment on voice quality, latency or jitter.
Can I leave later and take my numbers?
Yes. We will not delay a port-out over an unpaid balance or charge a fee to release a number. Any balance or termination charge stays payable.
See what your phones would cost
Send your address and how many users you have. We will quote the phones and the connection together.
